Comments on: Enterprise Suits Up for the Ride, but Seeks a Safe Landing http://itsinsider.com/2007/12/09/enterprise-suits-up-for-the-ride-but-seeks-a-safe-landing/ An Insider's view on IT-Social for the Enterprise Tue, 24 Jan 2012 21:55:07 +0000 hourly 1 By: Irregular Enterprise mobile edition http://itsinsider.com/2007/12/09/enterprise-suits-up-for-the-ride-but-seeks-a-safe-landing/#comment-233 Irregular Enterprise mobile edition Mon, 17 Dec 2007 20:20:39 +0000 http://susanitsa.wordpress.com/2007/12/09/enterprise-suits-up-for-the-ride-but-seeks-a-safe-landing/#comment-233 [...] then cited choice in healthcare. This is a specific issue in the US, amply demonstrated by Susan Scrupski’s recent plea: I’ve been wrestling with wretched old-school health forms all afternoon that will undoubtedly [...] [...] then cited choice in healthcare. This is a specific issue in the US, amply demonstrated by Susan Scrupski’s recent plea: I’ve been wrestling with wretched old-school health forms all afternoon that will undoubtedly [...]

]]> By: acidlabs » This Week’s Links on Ma.gnolia http://itsinsider.com/2007/12/09/enterprise-suits-up-for-the-ride-but-seeks-a-safe-landing/#comment-231 acidlabs » This Week’s Links on Ma.gnolia Sun, 16 Dec 2007 08:02:17 +0000 http://susanitsa.wordpress.com/2007/12/09/enterprise-suits-up-for-the-ride-but-seeks-a-safe-landing/#comment-231 [...] Enterprise Suits Up for the Ride, but Seeks a Safe Landing « ITSinsider [...] [...] Enterprise Suits Up for the Ride, but Seeks a Safe Landing « ITSinsider [...]

]]> By: Michael Krigsman http://itsinsider.com/2007/12/09/enterprise-suits-up-for-the-ride-but-seeks-a-safe-landing/#comment-245 Michael Krigsman Wed, 12 Dec 2007 23:25:37 +0000 http://susanitsa.wordpress.com/2007/12/09/enterprise-suits-up-for-the-ride-but-seeks-a-safe-landing/#comment-245 Bottom line on the entire debate: -- Enterprise-level reliability is required for mission-critical systems. Susan made this clear and she is right. -- At the same time, innovations are essential to progress. By combining web 2.0 innovations with deep understanding of enteprise-level issues, one can create something of true and lasting value. Given choice in the matter, I'd personally hang around with people who understand both sides of the equation. They're the ones who will change the world. Michael Krigsman <a href="http://blogs.zdnet.com/projectfailures" rel="nofollow">http://blogs.zdnet.com/projectfailures </a> Bottom line on the entire debate:

— Enterprise-level reliability is required for mission-critical systems. Susan made this clear and she is right.

— At the same time, innovations are essential to progress.

By combining web 2.0 innovations with deep understanding of enteprise-level issues, one can create something of true and lasting value.

Given choice in the matter, I’d personally hang around with people who understand both sides of the equation. They’re the ones who will change the world.

Michael Krigsman
http://blogs.zdnet.com/projectfailures

]]> By: Complexity syndrome and Rumplestilskin 2.0 « Vendorprisey http://itsinsider.com/2007/12/09/enterprise-suits-up-for-the-ride-but-seeks-a-safe-landing/#comment-244 Complexity syndrome and Rumplestilskin 2.0 « Vendorprisey Tue, 11 Dec 2007 19:18:51 +0000 http://susanitsa.wordpress.com/2007/12/09/enterprise-suits-up-for-the-ride-but-seeks-a-safe-landing/#comment-244 [...] Krigsman, Nick Carr, Jason Wood, Dennis Howlett,  Ed Hermann, George Ou, Ross Mayfield, Susan Scrupski, Ian Joyce, Anshu Sharma, Craig Cmehil, Sadagopan, Vinnie Mirchandani,  Stowe Boyd and Alan [...] [...] Krigsman, Nick Carr, Jason Wood, Dennis Howlett,  Ed Hermann, George Ou, Ross Mayfield, Susan Scrupski, Ian Joyce, Anshu Sharma, Craig Cmehil, Sadagopan, Vinnie Mirchandani,  Stowe Boyd and Alan [...]

]]> By: Susan Scrupski http://itsinsider.com/2007/12/09/enterprise-suits-up-for-the-ride-but-seeks-a-safe-landing/#comment-243 Susan Scrupski Tue, 11 Dec 2007 17:18:53 +0000 http://susanitsa.wordpress.com/2007/12/09/enterprise-suits-up-for-the-ride-but-seeks-a-safe-landing/#comment-243 @Bob- I just hate it when I get a thump on the head for being sexist. It's happened to me twice on this blog-- I deserve it and its so embarrassing!. Thanks for that, though. I've been meaning to get a post out about "women in tech," so you're motivating me to get that done... On the error message, it was a Wordpress error message. Typically, these web 2.0 error messages are rarely fixed right away. We all groan when Twitter is down for hours, or our blogs fall apart, etc. The point is Krigsman is right that 2.0 is not enterprise-proof yet for serious business. He has blogged about that before. You're right about human error. I was focusing on the availability, reliability issues that can cripple an enterprise. @Bob- I just hate it when I get a thump on the head for being sexist. It’s happened to me twice on this blog– I deserve it and its so embarrassing!. Thanks for that, though. I’ve been meaning to get a post out about “women in tech,” so you’re motivating me to get that done…

On the error message, it was a WordPress error message. Typically, these web 2.0 error messages are rarely fixed right away. We all groan when Twitter is down for hours, or our blogs fall apart, etc. The point is Krigsman is right that 2.0 is not enterprise-proof yet for serious business. He has blogged about that before. You’re right about human error. I was focusing on the availability, reliability issues that can cripple an enterprise.

]]> By: Bob Kerns http://itsinsider.com/2007/12/09/enterprise-suits-up-for-the-ride-but-seeks-a-safe-landing/#comment-242 Bob Kerns Tue, 11 Dec 2007 17:01:40 +0000 http://susanitsa.wordpress.com/2007/12/09/enterprise-suits-up-for-the-ride-but-seeks-a-safe-landing/#comment-242 1) I've had a house that looked pretty much like the one in your picture! So it brought a smile. 2) Your error message you say you'd not want the hospital receptionist (why assume a woman?) to get, actually sounds pretty good to me, if you are comparing it to what we usually get. Having it actively monitored and fixed quickly sounds really great! On the other hand, your point may be you didn't want it to fail at all, and don't want new features at the expense of reliability. That's a good point -- but don't forget to count all the incorrectly-entered data from bad UI or bad scanning against the old way, too. 1) I’ve had a house that looked pretty much like the one in your picture! So it brought a smile.

2) Your error message you say you’d not want the hospital receptionist (why assume a woman?) to get, actually sounds pretty good to me, if you are comparing it to what we usually get. Having it actively monitored and fixed quickly sounds really great! On the other hand, your point may be you didn’t want it to fail at all, and don’t want new features at the expense of reliability. That’s a good point — but don’t forget to count all the incorrectly-entered data from bad UI or bad scanning against the old way, too.

]]> By: Software as Services mobile edition http://itsinsider.com/2007/12/09/enterprise-suits-up-for-the-ride-but-seeks-a-safe-landing/#comment-232 Software as Services mobile edition Mon, 10 Dec 2007 13:09:51 +0000 http://susanitsa.wordpress.com/2007/12/09/enterprise-suits-up-for-the-ride-but-seeks-a-safe-landing/#comment-232 [...] you to tell you details you didn’t need to know. Sure, (as Irregulars Michael, Vinnie and Susan — with some great grapics — have quite rightly written) people like what software does for them, just like they’re [...] [...] you to tell you details you didn’t need to know. Sure, (as Irregulars Michael, Vinnie and Susan — with some great grapics — have quite rightly written) people like what software does for them, just like they’re [...]

]]> By: TonyG http://itsinsider.com/2007/12/09/enterprise-suits-up-for-the-ride-but-seeks-a-safe-landing/#comment-234 TonyG Mon, 10 Dec 2007 05:59:06 +0000 http://susanitsa.wordpress.com/2007/12/09/enterprise-suits-up-for-the-ride-but-seeks-a-safe-landing/#comment-234 I was with BCBS of "some other state" with my previous employer is it was all done online. I was with BCBS of “some other state” with my previous employer is it was all done online.

]]> By: vinnie mirchandani http://itsinsider.com/2007/12/09/enterprise-suits-up-for-the-ride-but-seeks-a-safe-landing/#comment-235 vinnie mirchandani Mon, 10 Dec 2007 05:07:19 +0000 http://susanitsa.wordpress.com/2007/12/09/enterprise-suits-up-for-the-ride-but-seeks-a-safe-landing/#comment-235 Susan, as CIO I would approve your direct access via web 2.0 in a heartbeat...because you are the ultimate customer and know your own data best..that is line with the design principle of "capture data at source once in electronic format"....unfortunately the "internal customer" who takes your scanned copy today and enters it is probably whining about how poor his/her data entry user interface is and wants that upgraded...there in lies the challenge a CIO faces - they should be focused on empowering the source like you through self service or other capture methods...but intermediaries trying to save their own jobs and budgets often have more sway... Susan, as CIO I would approve your direct access via web 2.0 in a heartbeat…because you are the ultimate customer and know your own data best..that is line with the design principle of “capture data at source once in electronic format”….unfortunately the “internal customer” who takes your scanned copy today and enters it is probably whining about how poor his/her data entry user interface is and wants that upgraded…there in lies the challenge a CIO faces – they should be focused on empowering the source like you through self service or other capture methods…but intermediaries trying to save their own jobs and budgets often have more sway…

]]> By: Software sucks…a lot of the time : AccMan http://itsinsider.com/2007/12/09/enterprise-suits-up-for-the-ride-but-seeks-a-safe-landing/#comment-241 Software sucks…a lot of the time : AccMan Mon, 10 Dec 2007 01:58:54 +0000 http://susanitsa.wordpress.com/2007/12/09/enterprise-suits-up-for-the-ride-but-seeks-a-safe-landing/#comment-241 [...] so, I was particularly drawn to Susan Scrupski’s take which isn’t getting the attention it deserves in my opinion. Among other things, Susan [...] [...] so, I was particularly drawn to Susan Scrupski’s take which isn’t getting the attention it deserves in my opinion. Among other things, Susan [...]

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