Comments for ITSinsider

Comment on I, For One, Welcome our New Social Data Overlords by » “Set the Data Free”

» “Set the Data Free” — Sat, 28 Apr 2012 19:44:07 +0000

[...] Strategy by Jeremiah OwyangITSinsider [...]

Comment on A Social Baptism for the Enterprise. Hallelujah and Amen. by Five enduring themes around social business that ensure its longevity | Socialwrks

Fri, 10 Feb 2012 10:04:38 +0000

[...] been rumbling around in my head for some time but I was prompted to finally get it out there by a similar post from Susan Scrupski that she wrote last year on the back of the Salesforce.com Dreamforce 11 Conference (I only just [...]

Comment on Serendipity Happens… to Deliver Million$ by Socialworking – это повышение производительности труда или исправление бизнес-процессов? |

Wed, 01 Feb 2012 07:47:41 +0000

[...] Чаще всего, находимые в ходе socialworking новые решения и инновации направлены либо на (1) повышение производительности труда, либо на (2) эффективное изменение существующих бизнес-процессов. Однако зачастую решаются обе задачи параллельно. Отличный пример такого кейса приведен в посте Сюзан Скрупски «Serendipity Happens… to Deliver Million$». [...]

Comment on Zen and the Art of Enterprise Maintenance by E L S U A ~ A KM Blog Thinking Outside The Inbox by Luis Suarez » The Social Enterprise and The Circular Economy

Tue, 24 Jan 2012 21:55:07 +0000

[...] from “Social Business”. Under the rather thought-provoking title of “Zen and the Art of Enterprise Maintenance” Susan herself has set up some homework for all of those folks out there who may be involved [...]

Comment on More Serendipitous Social Upside Vignettes by Twitted by dbhumphrey

Twitted by dbhumphrey — Thu, 27 Oct 2011 15:38:01 +0000

[...] This post was Twitted by dbhumphrey [...]

Comment on I, For One, Welcome our New Social Data Overlords by Move Over Social Media; Here Comes Social Business « The Future of Marketing :: Chris Hoeller

Tue, 11 Oct 2011 23:05:34 +0000

[...] I, For One, Welcome our New Social Data Overlords (itsinsider.com) [...]

Comment on Serendipity Happens… to Deliver Million$ by Michael Sampson on Collaboration

Michael Sampson on Collaboration — Mon, 03 Oct 2011 03:57:33 +0000

Lotus Connections Update from Lowe’s Companies — “Valuable” #connections @itinsider # collaboration…

Lowe’s, a major home improvement chain in the United States, implemented Lotus Connections in 2010 to support an enterprise collaboration strategy. Andy Carusone is the internal director in-charge of the strategy, and while he has briefed me off-the-r…

Comment on Serendipity Happens… to Deliver Million$ by Andrew A Carusone

Andrew A Carusone — Fri, 30 Sep 2011 22:17:00 +0000

At Lowe’s, we believe we must extend current efforts to build employee awareness of the benefits of collaborative technologies into actionable steps to embed its use and new work habits into all normal flows of work. “Showing up to share” is becoming an integral part of our overall strategy. This includes updated enterprise methodologies for development, testing, deploying and measuring new initiatives in all parts of the company from Merchandising, Store Operations, IT Support, to Training and Employee Communications functions. Further, we must foster the behaviors needed to realize our strategy by promoting the concepts of “working out loud” as being a bedrock of thinking, acting, leading differently. We know we must face known cultural barriers and employee resistance factors head-on and reward measurable behaviors of sharing and expertise exchange.

There are strong risks related to delaying or not implementing efforts to embed the use of collaborative technologies within normal flows of work. Competitors moving more quickly towards adopting Social Business ways of working (through the use of collaborative technologies and the accomplishments they generate) will soon have a distinct competitive advantage. Because the benefits of Social Business require a fundamental change in the way employees work, simply installing software will not be enough to realize its value. Unlike the .com boom of the 1990s, companies falling behind or waiting to begin Social Business efforts will not be able to buy their way back in.

Installing collaborative technologies and using them as a “water cooler” application to promote awareness of corporate events doesn’t make your company a social business in 2011. The novelty of wikis in the workplace is over. It’s now the degree to which your company can move its “work in progress” to transparent, enterprise, participatory, searchable platforms which ultimately reflects the degree to which your company is “social” in the way it executes its business and serves its customers.

The employees of today and tomorrow expect faster access to each other, quicker answers and better ways to connect with expertise and the information they need to accomplish goals and satisfy customers. We hope to be at the very forefront of large company adoption of Social Business in order to more quickly gain the business value it promises.

Andrew Carusone

Comment on A Social Baptism for the Enterprise. Hallelujah and Amen. by pvwetten

pvwetten — Fri, 16 Sep 2011 12:31:00 +0000

Good to read your re-energized! I’m really looking forward to Benioff’s keynote, but I get the message that the video is private.

Comment on Zen and the Art of Enterprise Maintenance by John Stepper

John Stepper — Sat, 10 Sep 2011 02:09:00 +0000

Thanks, Susan. I love the Pirsig quotes. It’s only recently that I started getting the sequence right when it comes to the change I want to bring about. (I used to have it backwards!)

“Change myself. Change the work. Change the world.”