I’ve mentioned a few times that I’m contributing to a large research project here at nGenera. The research is titled, “Redefining Employee Computing.” The genesis for the project began when one of our customers casually asked, “What would happen if we (IT) stopped supporting the end-user… and we simply only supported from the Corporate network in?” Of course I’m paraphrasing, but that was the basic idea. The notion generated a spirited discussion around the topic, resulting in the research project we’re now undertaking.
Here is the project description:
“End-user computing” remains a burdensome challenge in large corporations, and the assumptions underlying its management have become obsolete. So has the term itself. Today we’re no longer dealing with just computing, but with devices and capabilities for performing work, communicating and collaborating with others, and even orchestrating the “life” side of the work-life equation. And corporations are no longer dealing with a faceless “end user” served by a standard package of capabilities, but with a wide variety of diverse and demanding employees who bring their own technological abilities and preferences to the job, and ho have been trained as consumers to expect technology to be highly capable and easy to use.”
The research has taken us in some predictable and some surprising directions. Included in the study are two dozen well-recognized corporate giants, many of them global. Half are in the Fortune 100 (of those, 6 are in the top 50 and 3 in the top 10). Bob Morison, featured here in the video is a regular commentator for PBS’s Nightly Business Report. He discusses the generational challenges we’re surfacing in the research. If you are interested in seeing some early findings on this research, we’ll be presenting at Office 2.0.