The Art and Science of Social Media Analysis

I had a terrific chat yesterday with Nathan Gilliatt, fellow member of the Social Media Collective. I’m preparing for a webinar we’re hosting tomorrow with a large number of our CIO and senior IT clients on “Early Wisdom from the Next Generation Enterprise.” I was looking around for expertise on slicing and dicing metrics on the blogosphere and I recalled David Tebbutt pointing out Nathan’s research, so I reached out to him. Nathan published a report this year that profiled 31 of the leading vendors who do blog monitoring and measurement worldwide. Interestingly enough, aside from the expected PR and Marketing folks who are interested in this information, he has found willing buyers from the HR, legal, competitive intelligence, investment, and due diligence communities, as well. The bottom line on crunching through the numbers on making sense of the blogosphere is, it’s still early days and no one really knows what the real import of it all is and how influential the New Influencers really are. According to Gilliatt, the whole area of metrics is still immature and there are three basic areas that everyone does: influence, topic identification, and sentiment. The good news is, however, the vendors who are tracking the online phenomenon are increasingly adding more sophistication to their craft.

As I’m writing this post, I’m recognizing that some spider is combing this content and declaring I have “no influence” on this matter whatsoever based on the criteria they look for… that I’ve only referred to what others have written, for example. 🙂

New Influencer's bookSpeaking of New Influencers, I have recently (finally) finished Paul Gillin’s excellent book. Paul was at IDG around the same time I was writing my first newsletter which was published by IDG. Paul’s book, first published last year earlier this year, is now going into its second printing. The book is thoroughly researched with generous heapings of personal anecdotes drawn from Paul’s long history in the technology publishing business. If you haven’t had a chance to read it, I recommend you pick it up.

Incidentally, both Paul and Nathan did podcast interviews with Maggie Fox on the Social Media Collective regularly weekly podcast series. If you don’t have the time to read books or reports, try the podcasts.

I know throughout this basic prep research I’ve been doing, the most promising work I’ve seen is being done in monitoring the nested relationships of social networks and trying to analyze how relationship capital ignites tipping points for brands or opinion online. Weird science, but strangely fascinating.

Experimenting and mashing up social networks

In various forums, internal and external, I’ve found myself arguing for the business justification for using Facebook. I even looked up when it was I first discovered I was surprised that Euan Semple was using Facebook professionally. That post was barely 60 days ago… May 1st. Before then, I was Facebookless. (Thank you, Euan, for turning me on, man.)

Jeff Nolan started a Facebook group for his Venture Chronicles blog recently. I joined it, not knowing what to expect , but I love Jeff’s blog, so I thought… humm– this can only lead to something good. I asked Jeff what he expected to get out of it. He said,

“I didn’t really have any expectation and was pleasantly surprised to
see that 50 people joined my group over the weekend. I’m hoping it will
become more discussion forum and persistent “posting” for things like photos
and files. Mostly I’m trying to keep an open mind to see where it goes
before having a POV to push toward.”

So, like Jeff, I decided to start a “Friends of ITSinsider blog” group on Facebook. Who knows who will show up and where it will lead… but, it’s a layer closer to the reader community that may be interesting. I’m definitely open to it. Plus, it’s not a stretch to predict that my regular readers (the hundreds of readers on feeds, for instance) who like my blog would probably like each other. In this way, I can act not only as a communicator, but as a facilitator or gateway to others who share similar interests.

social network diagram This diagram to the left is an example of a social network diagram. It comes to us courtesy of Hal Richman who has started a group on Facebook called “Convergence of social and business networking.” It shows the interrelationships between social networks. This group is doing some interesting work, and I’m curious to see where their research is headed. Dennis McDonald, one of my favorite bloggers, is a part of this group and has recently posted a graphical map of his online networking tools he is using for personal and business use.

Now, there has been some discussion lately about whether bloggers are the new popstars… I don’t advocate that we all start our own fan clubs, but taking community to the next level where we can really start making the connections go deeper and further– that just makes a lot of sense to me.

Hope to see you on the Facebook group (first 25 members get to see that secret video of the Enterprise Irregulars hotly debating 70s rock bands…)

UPDATE:  Psyche!  Just a c’mon.  That video is in the vault.  Those guys would surely excommunicate me in a NY minute…

Facebook for Business – the garage band interview

<a href="http://youtube.com/watch?v=IDDGIBBlJlA">http://youtube.com/watch?v=IDDGIBBlJlA</a>

Dennis Howlett who is now going to be writing a blog for ZDNet summing up Google Group discussions on Enterprise Irregular musings, recently penned a great post on Facebook. Here is a video of Dennis and Loic LeMeur who runs leWeb3 discussing the benefits of Facebook for business professionals.

Happy Birthday, Ross

Ross Perot

At the risk of alienating (confusing?) all my friends on Facebook and in the blogosphere… I’m taking a public moment to wish Ross Perot a Happy Birthday. If it were not for him, I would not have enjoyed the 20+ excellent years I have had in the technology business. I joined EDS as a young writer in 1986. Perot meant a great deal to the early employees of EDS. I will always have a place in my heart for him and his first management team.