The Remix on Generation Wired

It occurred to me that I was introduced to Facebook by Euan Semple in April of this year. By June, I had about 60 Facebook friends, and I have been progressively adding them since then. When I do a cursory review of my friends’ demographics, it surely does not skew GenX/Y/Z/New Millennial, and if I had to guess the median age of my social graph? Well, I’m thinking it could be over 40, definitely over 35. And, no, this is not another marketing post about affluent buyers and purchasing power and how I might be influenced to buy a specific brand of camera lens because one of my friends recommended it (although, I still argue there is a powerful case to be made here.) In addition to Facebook, I’m also starting to get connected up on Plaxo, more people are finding me every day on LinkedIn, and I make heavy use of the Ning social network at work. Same universe though, predominantly– seasoned professionals with over 20 years in the tech business.

What I’m getting to is recognizing the profound crowd wisdom density in my social graph. For those of us “of a certain age” who are getting this, it’s like striking and mining intellectual gold. I check the Facebook stats every so often and the fact that “more than half of Facebook users are outside of college” and that “the fastest growing demographic is 25 years or older” reinforces my own observations and experience. About a month ago there was a somewhat ugly conversation on Paul Dyer’s social media blog about whether anyone in my age group was qualified to consult, teach, or otherwise claim expertise in the social media arena. (The accused held their own in the comments; see for yourself.) Yet Dyer’s POV nothwithstanding, what’s more important is what those who do not participate in social networks are missing. These powerful social networking tools make knowledge and people more accessible. That sounds overly simplistic, but you have to put it to the test to experience the results.

Ed Yourdon and Susan ScrupskiPersonal Case: On Nov. 7, via Twitter, I noticed that Ed Yourdon was speaking in Austin. I asked him if he would have breakfast with me here. He agreed. Now, I could have done this via email and via a web page or newsletter, but Twitter has a way of making something that could be formal, quite informal and casual. It breaks down barriers. Ed Yourdon, for any Gen X/Y/Z/Millennials who may be reading, is an icon in the world of software design and analysis. My short breakfast was delightful, and I’ve since added him to my broader social network on Facebook, Dopplr, etc. The “network effects” of adding Ed’s knowledge and experience to my social graph has immeasurably added gains to the IQ (insight quotient) of my social graph. And now, Ed’s wisdom is within reach of all my friends. This is where weak ties theory really can begin to return tremendous benefits.

Ed is currently inviting collaboration on a massive slide deck that captures everything that has been published on web 2.0. This deck is available for sharing on SlideShare, as well as editing on google docs.


Incidentally, Ed posted a note last week on the failure of his middle-aged friends to adapt to this new way of connecting, learning, and growing. Here is an excerpt:

And so it is today with social networks. It doesn’t matter which ones you belong to; the point is that, to increasing degree over the next few years, if you adamantly and noisily refuse to participate in any of them, an entire generation of people who do use these networks will conclude: you’re irrelevant. They won’t bother trying to convince you or persuade you; they won’t object, protest, march, or complain loudly. They’ll simply ignore you. It’s okay with them — and if it’s okay with you, then everyone is happy. But if you wonder why fewer and fewer people are paying attention to you, there’s a reason …I find myself slowly building a new network of friends, colleagues, and acquaintances … and slowly leaving behind a much larger network of friends, colleagues, and acquaintances I’ve built up over the past 40 years of my adult life. It’s not that I dislike any of my old friends and colleagues … but it’s almost as if they’ve consciously chosen not to have an email address, not to have a cell phone, and not to have a fax number… There’s a younger generation that’s learning how to communicate, collaborate, share ideas, and keep track of each other’s travel plans, and day-to-day activities through a variety of new networks. As for the increasingly irrelevant set of old friends: good luck, have a nice life, and send me an annual Christmas letter to let me know if you’re still alive …

D-Day for the Enterprise

D-Day When I find myself talking about this market, I find I resort a lot to metaphors. My latest was a grand sweeping epic tale about how those of us who have been on the front lines of enterprise 2.0 evangelism are too few to make a big difference and that what we need are armies of foot soldiers to “take the beach” of the enterprise mainland to start liberating the masses.

Of course, we’re really not talking about bloody coups and revolutions that require heavy artillery, but we could stand to fill out the ranks with more legions of believers. The best way I know how to do that is not with guns, but with enlightenment and education. It’s the old intellectual argument of “books, not guns” to overthrow the fascist regime, I guess. (Speaking of fascist regimes, Tom Davenport is at it again with his denouncement of all things enterprise 2.0.)

In the spirit of allied invasion then, regular ITSinsiders know what a sycophantic fanboy (oops, fangirl) I am of Dion Hinchcliffe and the work he has been publishing on Enterprise 2.0. Even before I joined BSG Alliance; Dion, Kate Allen (Dion’s COO), and I had been having a series of discussions about working together on research and various writing projects. After I joined BSG, I continued my pursuit to work with Dion in a meaningful capacity. I’m happy to report we have finally signed a deal. BSG Alliance announced today we will partner with Hinchcliffe & Co. to teach fundamentals of web 2.0 to the enterprise. This is an excellent alliance for us and will lead to synergistic benefits for all our combined members and clients. I’m particularly pleased it all came together at this juncture.

Although we both have our individual goals of consulting, educating, and raising awareness regarding the benefits of enterprise 2.0 for large organizations, the opportunity exists for all of us to “mash-up” our competencies and address the growing market interest together. Collaboration is the name of the game, and the more who participate in the market in these early stages, the better it is for all of us.

Similarly, I had a wonderful long talk yesterday with Steve Wylie who is starting to think about next year’s Enterprise 2.0 Conference in Boston. Steve and I will be collaborating on this conference, similarly to how I help Ismael with the Office 2.0 conference even though, of course, BSG Alliance runs a fairly aggressive and successful conference program. It’s all good. Stay tuned for more news to come in the next few weeks.

Relationships are the Killer App and Marketing Rules.

For a while, I had this notion that I should self-limit my friends to 150 on Facebook drawing on Dunbar’s Number that states basically you can not respectfully hold any real connection to more than 150 individuals. I’ve given up on this now for a few reasons. As social networking is now taking center stage on the 2.0 roadmap, I realize the more friends/connections I have, the better my harvest for weak tie benefits. Relation capital or relationship equity as I’ve called it before, is the new gold standard that will drive the economy of the next generation Internet. We’re seeing it first, of course, in the consumer economy where relationships matter most between brand marketers and their webs of prey.* And as more enterprise vendors, including Google, get more innovative about how to apply social networking utility to the complex ecosystem of partnerships and interdisciplinary teamworks that comprise the global world of commerce, we’ll see how crucial these relationships play out. What’s critical is your nodal strength and your influence. Whether you are influencing the purchase of toilet tissue or the purchase of hedge fund strategies, you and your relationship to your community will be indexed, matrixed, monitored, and analyzed to abstraction.

As Marshall Clark commented on the Organic blog:

Regarding Google’s benefit from all this – I think Open Social is a brilliant, cost-effective way for Google to acquire social graph information which they can now incorporate into future Google search ranking algorithms.

There’s a massive amount of information buried in the personal interconnections and communications on social media platforms, but until now Google has been largely blocked from indexing this content (we all know Orkut doesn’t count).

If PageRank was big, wait until ‘SocialRank’ rolls out in 2008. Google just pulled off a major coup me’thinks.

Because social networks are easily studied mathematically, I’ve been talking to our in-house math wizards about mapping and manipulating the data in social networks for our clients. It turns out there are volumes– years– of data on this, including dedicated academic journals. I was interested to see that Google is a member of the Sante Fe Institute that George Danner tells me is one of the most prestigious scientific research think tanks.

Speaking of relationships, it seems everyone is going to Defrag… I’m not going, but I will be lurking like a demon on Twitter.

I was particularly interested in this comment from Eric Norlin on the Defrag blog Friday:

John Chambers (of Cisco) has been sounding the trumpet about “enterprise 2.0″ technologies for months now. In fact, you might remember that Cisco also acquired Webex. The purchase of an authorization management company by essentially a collaboration company tells us that collaborative tools are about to get *serious* inside of the enterprise. All of which goes back to the thesis that Brad and I have been kicking back and forth — that 2008 is the year of the beginning of the enterprise IT spending surge.

*For a long while now I’ve been harping on the role the interactive agencies will be playing in leading the charge in bringing web 2.0 technologies into the forefront of big business adoption. There are many examples throughout my blog where I’ve highlighted their critical role as ambassadors to this new promised land. A lot of these firms are companies you may have never heard of, but they are on the cutting edge of these technologies. Of course, they’re relegated to the marketing silo of enterprises, but it is a start. As I said recently in our Enterprise Irregular group, some of the best advice I can have for our IT clients is to take their CMO to lunch to learn more about web 2.0.

Here is a video from interactive media firm IconNicholson who has been leveraging 2.0 technologies to enhance the customer experience for its clients.

[vodpod id=ExternalVideo.438223&w=425&h=350&fv=]

Update: Hat tip from a Tweet from Jeremiah Owyang: AdAge’s ranking of the best 150 Media and Marketing blogs.

Show me the money… not the smiley faces.

When I was interviewing Nathan Gilliatt a few months ago for a webinar we were doing for our clients on the basics of blogging, he introduced me to the importance of online communities. I felt so strongly that he was correct about online communities’ importance in the social media landscape that I recommended incorporating a session on online communities at Office 2.0 and had Dion Hinchcliffe host the panel. A few weeks ago, I serendipitously stumbled upon a Social Media Club of Austin meeting on Facebook where Dell managers were going to be presenting their blogging and online community experiences. Caroline Dietz, the online community manager for Dell’s IdeaStorm gave a good synopsis of how the community is harvested for new product ideas and improvements for Dell. I had the opportunity to spend a few moments afterwards talking to Dell’s chief blogger, Lionel Menchaca, which I really enjoyed.

NYTimes IDC chartThe one question I managed to get in during the open forum that I felt was obligatory was related to how measurable an impact has Dell’s social media strategy been on Dell’s business–in material (read:financial) terms. There was a lot of discussion regarding how the social media strategy is changing the culture at Dell, how customer satisfaction is improving, etc. And, I’ve seen some reports on the before and after social media at Dell. But, I couldn’t resist the opportunity to ask a public company if this social media razzmatazz has really made, well, a serious difference in the company’s affairs. It’s so easy to be seduced by this technology and to see it working for startups and small pilots, but large public companies have weighty issues.

I’ve attended enough investor analyst conferences, and I’m wondering can Dell’s social media strategy help Michael Dell the next time he’s in front of Citigroup’s Richard Gardner and he has to explain why Dell has fallen from the #1 PC maker to the #2 PC maker worldwide? Better– can Dell’s social media strategy play a role in regaining Dell’s market leadership position?

I’m also wondering why in this recent interview (9/7) with Steve Lohr of the New York Times, why didn’t Michael Dell take the opportunity to highlight how the company is effectively using social media to help Dell “get back to its roots” by directly speaking to the customer base (and listening in return)? Dietz’s answer to my direct question about whether there have been any material results from the efforts was more or less, “no.” But, maybe it’s just too early to tell. Menchaca said Dell started the blog in July of 2006, so perhaps the results are not yet measurable in these terms.

I guess I’m just in the mood for some results. There is a wide and growing wider community of experts in the social media space. Perhaps there is solid data on this that I have not seen. Something we’ve been discussing in the Enterprise Irregulars group is how social media and enterprise 2.0 differ which would account for it having slipped my view, but that topic is a post for another day and probably involves taking a crack once again at the arbiter of all 2.0 legitimacy: wikipedia. Not sure I’m in the mood for fighting with the wikipedians.

The session with the Dell folks was interesting, despite my growing impatience for iron-clad case studies of 2.0 in business success. I learned a lot, actually.

Office 2.0 Enterprise 2.0 Track Zeros in on Adoption Issues

office 2.0 logo

In true 2.0 form, the conference organizers for the Enterprise 2.0 track team have been collaborating around the world, assembling an A-list of early adopters on Enterprise 2.0, evangelists, and visionary entrepreneurs. Using Skype, IM, wikis, and the occasional email, we have been able to bring together a terrific team of speakers from three continents.

Ismael will be posting the agenda sometime in the next 24 hours, and some of the invited speakers are not yet confirmed, but I wanted to start getting the word out about what we have going on on our side of the house (there is a mobility track running concurrently with the Enterprise 2.0 track).

I already blogged about the dynamic duo Gavin/Revell Show which will open the conference track on Day One. This presentation will set the agenda for much of what will be discussed at the remainder of the two days of the conference, as these guys were early into the Enterprise 2.0 game. As Ismael is interested in focusing this year specifically on customer issues, the Pfizer case study will cover the gamut of early adoption issues. I don’t know exactly what these guys will present, but if my hunch is correct, you may want to bring ear plugs to soften the sound effects of their presentation. 🙂

We also looked hard at what is happening in the social media space in the enterprise. We are still trying to put this together, but our intention is to have Facebook, Ning, Plaxo, and LinkedIn together on a panel moderated by Shel Israel. Shel has agreed, and we’re slowly signing up the vendors… I’m particularly excited about this one. Please start formulating your questions for this panel. Remember, you’ll be able to send your questions directly to the panel via your iPhone…

Like Andy McAfee says, “It’s not (just) the technology.” Culture, culture, culture is the new barometer for success with Enterprise 2.0. But cultural changes can be painful especially within a large enterprise. Some argue they are too disruptive to be effective and that hierarchical systems work for a reason. We put together an expert panel on Culture in the Enterprise to discuss these larger issues. Similarly, we will have a Customer Panel who will share real war stories from the trenches. From investment banks to pharmaceuticals to manufacturers, hear first hand from evangelists and practitioners what’s working and what’s not.

Day Two begins with a presentation by Adam Carson who has been on a mission to bring Enterprise 2.0 to Morgan Stanley. Adam’s story took some interesting twists and turns this year. Everyone will find something they can relate to in Adam’s presentation. Then, coming from half-way around the world will be Stephen Collins who has done some of the best slideshare presentations I’ve seen on Enterprise 2.0 this year. Steve will present “Knowledge Worker 2.0.” Who is the KW2.0? It’s you.

This year’s new collaboration tool is mindmapping. We included a session on the power of visual collaboration. This panel will explain this powerful new collaborative tool and how to employ it within the enterprise. Finally, still pending confirmation, we hope to have Dion Hinchcliffe give us a wrap-up of the state-of-the-market in Enterprise 2.0 and then lead a panel on company-sponsored user communities such as SAP’s Software Developer Network (SDN). Other user communities we are recruiting include Sony, Webex, and Atlassian. If you have a large user community and would like to be on this panel, please let us know.

These sessions may change as we near the conference date, but this is what we have planned thus far. Keep checking the Office 2.0 site for Ismael’s posting of the conference track agenda.

Plaxo? Well, well, well. An old friend suddenly turns heads.

So, I’ve been using Plaxo for a long time now. Probably years? I dunno. When did they launch? I seem to remember always having my contacts online with Plaxo in recent years. It’s always been handly to have an online database of my contacts. Plus, I really like the user-generated, self-maintenance of my personal contact database. Makes life really easy for people who never getting around to digital housekeeping. I guess LinkedIn is the same idea, but Plaxo has always been a nice convenience for me, but something I would have filed in the “personal productivity” category of life’s niceties. Kind of like a Swiffer or my Polaris.

But, all that is changing. Little Plaxo may be the engine that just could give Facebook a run for its market dominance. I know I’m not the only one who thinks so. I saw this piece on Wired today, “Slap in the Facebook: It’s Time for Social Networks to Open up.” It was also picked up by Tom Regan, an NPR blogger, here. And I’ve already blogged about the impression Plaxo made out at mashup camp with its 3.0 release demo.

What I really like so far about the Plaxo platform is the sensible approach to the nonsensible “friending” silliness of Facebook. For instance, our HR leadership at BSG Alliance has a hard time embracing Facebook as a serious social networking platform when new employees and customers are faced with choices such as these (see screen shot):

Facebook hookupsAnd try as hard as I might to convince others that Facebook really is for business, “REALLY GUYS!”, screen shots emailed around the company like this don’t help my case much. So, I have to concede that, yes, Facebook still has a way to go before we can allow it into the realm of real corporate power, quiet dignity, and serious prestige that comes with the territory of selling to the F500.

So, Plaxo, which did not start its business plan in a college dorm room majoring in party photos, approached the social networking exercise the way business people actually are networking. Basically in three large buckets: Business, Friends (real friends), and Family. Perfect.

Taking a page out of David Weinberger’s, “Everything is Miscellaneous” perhaps, we all can probably sort everyone we know into those three categories if we had to and add some to both or all three depending on how relationships change in our lives over time. Plaxo starts with the whole “mess” (in Weinberger’s terms), and we customize the sort from what we have already– if you’re already a Plaxo user, that is. I guess it’s even easier if you’re not a Plaxo user, you can start fresh.

The only major issue I had with assigning categories to my existing contacts is there are so darn many of them after these years. I emailed Joseph Smarr (the Plaxo Architect from the video on my blog) and asked him if there was any way to group categorize contacts. He said, “We’re working on it…”

Plaxo ConnectionsLook how easy they make it to connect to your “friends.” In this case, I’m sending an invite to Craig Cmehil who is already in my Plaxo network. Once I connect to Craig as a Business contact, I can isolate his feeds (blog posts, videos, twitter posts, delicious posts, and whatever else Craig is doing online that he cares to share with me and others) to my business network. Now, we are getting closer to a practical social networking tool for the Enterprise. Although, admittedly, it will be difficult to break the Facebook addiction.

plaxopulse

Try the new Pulse on Plaxo. I’m curious what the reaction is going to be.