ITSinsider is Heading to… Paper.

Early this morning around 3am,  in the throes of insomnia, I finished listening to Ed Snowden’s interview with Kara Swisher. It was one of the many interviews he’s been giving about his new book, “Permanent Record.” Like Swisher, I honed in on his “romantic” attachment to the early Internet and what the space meant to him as a young adolescent, and perhaps what he still thinks it can be today, presumably, if people will just do the right thing and stop using their power for no good.

Oy. Good luck with that. I’m on #TeamSnowden at least in the same way Swisher is. At the very least, he succeeded in ratcheting up my interest in reading his book.

I started the ITSinsider blog in January 2006. To refresh your memories, that was before the first iPhone release. I had no idea what I was going to write about, nor did I have any idea what a blog was or how to do it. I only knew I had to write my way into remaking a career for myself after being a stay-at-home Mom for five years. Being out of the technology field for five years was like being in a cave for 50 years. The catch-up factor was ~10x. I struggled to become relevant in those early days. But, eventually I did. It’s amusing to read how I did that in the early entries on this blog.*

I found my footing in the dawn of the web 2.0 phenomenon that morphed into the “enterprise 2.0” movement. I’d like to think I helped shape that movement. Like the young Snowden, I had an idealistic, altruistic belief in the goodness of decent people to share and collaborate for a better world.  I encouraged hundreds of corporate professionals to attempt to “#changetheworldFTW.”** In their own ways, they did. I have receipts.

My former colleague and friend, Dion Hinchcliffe, recently presented at a digital workforce conference and announced to his audience that, “For the first time in human history, we are all connected.” And more importantly, he noted this milestone as, “An Unprecedented Power of Incalculable Value.”

I could not agree more with Dion. But maybe not for the same reason. I love seeing the enthusiasm on the social web for all things “digital workplace.” I love seeing my friends making inroads with these revolutionary concepts including collaboration, transparency, trust, and breaking down silos.

From the very beginning, although I believed that these new tools and philosophies would lead to accelerated innovation and profitability, privately I always hoped greater transparency would deliver a greater sense of responsibility. I hoped that as professionals had more views and access into the goings-on of the corporate machine, they’d begin to question upper level management decisions and their personal role in any harm their companies were committing in the pursuit of profit. That twang of guilt is the seed of real systemic change. In this way, I think about Snowden and other whistleblowers who’ve come forward.

More recently, I enjoyed learning that the employees of Facebook are using its social collaboration network, Facebook Workplace, to voice their dissent over the company’s policy to allow false advertising on its platform.

The Internet of 2019 headed into 2020 is a far different place than when I first wrote about it in 1984. The best education that came from those decades of web maturity was not learning about the technology, it was learning about humanity. It revealed who we are. The good, bad, and the ugly.

I’m no longer an “insider” in tech. I’m very much an outsider. I’m grateful to the field of technology for my long-tenured career and the many adventures it afforded me. This blog will now retire and, ironically, turn from 1s and 0s to paper. I will create a volume of books out of the 125K words of this blog, so I have a permanent record of this exciting and important second wave of my career. I’ll put it on my bookshelf and look at it from time to time. Of course, you can buy a copy if you’d like.

Thanks for being a reader these many years. I’ve enjoyed writing for you here. You can find me writing today on Medium and on my personal blog. If you want the brave stuff, I’m writing on Patreon now too. I’m not writing about tech, but I’ll still be writing for many more years to come.

Namaste.


*In reviewing my early posts, I realize I have a lot of men to thank for my comeback in tech. That’s a tough circle to square. I highly recommend every woman in tech my age near retirement read Danah Boyd’s Great Reckoning speech. In the ways I was complicit and aligned with the patriarchy in tech to advance my career, I have regrets. I’m with Danah. Let’s change the norms.

**That’s change the world for the win.  A win for humanity, ‘k guys?

The Urgency of Now

Picture 1The news about Sarah Palin broke today while I was working.  Where did I see the news?   Twitter (of course).  Seconds turned to minutes, and I found myself impatient with not knowing the inside scoop on the why behind the resignation.  What was the target of my impatience?  The Twitter community.  Seems ridiculous, but it’s just expected these days that you’ll get to the heart of a breaking story within seconds.

To that end, it reminded me I wanted to write a post about the “unbearable heaviness of not-being” current.  Way, way back around the Christmas holidays, I was flattered to be one of only three reviewers for Andrew McAfee’s book on Enterprise  2.0 by Harvard Business Press.    They asked me to review the manuscript, and I accepted (for a small stipend).  They gave me a couple weeks to review it, and I submitted my comments in mid-January.

At the back of mind, however, and something I probably should have included in the review and regret now that I didn’t was a lingering doubt.  “This book will be obsolete before it’s published for the community of folks who track this sector.”

When Andy and I caught up at the Enterprise 2.0 conference, he told me that he too is really troubled by the delay on the publishing schedule.  He had hoped the book would have been published by the conference deadline (June), but it is now pushed back until December.  December?   You’re kidding me.

The demand for Andy’s book is today, not six months from now.  I’m wondering if, as a community, we can lobby Harvard Business Press to move the publication date up as its value is inextricably tied to its timeliness– especially in this fast-moving space.  The Editorial Director in charge of the publication timeline is Jacqueline Murphy .   I urge you to contact her and express your support for moving the book up in Harvard Business Press’ publishing queue.  I also started a Facebook group with the same goal.

ITSinsider is mashing up with RWW

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I am pleased to announce that I am joining the ReadWriteWeb team effective today. I’ve been in conversations with Bernard Lunn about how opportune a time it is for ReadWriteWeb to seriously layer on enterprise coverage to the already phenomenal job ReadWriteWeb does in covering various web 2.0 startups and the industry. We concluded those conversations shortly after SXSW, and I’ve decided to accept their gracious offer to join the team. ReadWriteWeb’s Enterprise channel will focus exclusively on how the evolving Internet and its ecosystem of related products coupled with the 2.0 philosophies of openness, collaboration, transparency, and sharing are disrupting markets and revamping business processes all over the globe. We’ll cover large enterprises, medium and small businesses, vendors, and all sorts of consultants and ecosystem participants. If you’re conducting commerce and relying on Internet technology to make a buck, we’ll be watching.

Of course, because of my background, I’ll be focusing especially on Enterprise 2.0 developments which will include most of what you’ve come to find here on the ITSinsider blog. But through my affiliation with the Enterprise Irregulars and many of the consultants and gurus I’ve met on the social web who specialize in different aspects of Enterprise expertise, I’ll be broadening my reach beyond simply wikis, blogs, RSS, and mashups. I will be depending on my “friends” to help shape the relevance and meaning of new developments in the Enterprise space by going back to my roots as a journalist and seeking expert sources for commentary.

Additionally, because of the flexibility we have as a management team to experiment with business models and new channels for income generation, we will be rolling out a host of products and services that will add tremendous value to our readers and sponsors. Stay tuned for announcements there.

In the meantime, look for Richard‘s announcement later today. If you wish me well (and I hope you do!), please get me off to a good start by leaving a comment on the ReadWriteWeb site. Thanks for reading ITSinsider. I look forward to many years ahead of quality reporting and “community” service.

4/14 UPDATE: Screeeech. Stay Tuned.

ITSinsider is looking for love not work… :-)

humptydumptyI read an old-fashioned user-generated column in Newsweek this week where a young woman quoted her mother as saying, “…finding a job you love means never working a day in your life.” For the past nearly two years, I’ve had the special privilege to cover the Enterprise 2.0 sector as an employee of nGenera. Hands down, I have had the best job in the business. I’ve met extremely bright people and have had the opportunity to listen to real Enterprise customers as they struggle with the choices related to introducing 2.0 into their large enterprise environments.

I will continue to work with nGenera, as the company continues on its journey. But I will continue as an independent, not an employee. Although, admittedly, it’s scary facing the prospect of not having a salary during oh, say, the worst economic crisis ever in my adult life time, I remain optimistic. Let’s just say I’m taking a huge leap of faith that dictates when I jump off this ledge, there will be a large, strong net– the social web– ready to catch me. I’ve been inspired by so many in the 2.0 community to trust, to share, to work together to achieve common goals. Now I’m putting my own rhetoric to the test. Is there a market here or not?

I hope you’ll help me prove there is. If you’re interested in speaking to me about any way I can help your organization grapple with 2.0, or if you’re a vendor who feels misunderstood and under-appreciated, you know where to find me– I’ll be home, here on the social web. I look forward to having a conversation.

And, if you really want to help, but don’t have a budget (lol), do me a social networking solid and leave me a recommendation on LinkedIn.

The trouble with social media is, well, people.

Last week introduced a whole new twist on the social media pretzel for me. Social media was great when it ran on positive mental attitude and a go-go economy, but now that people (the stuff networks are made of) are acting like humans, well, harrumph, it’s time to re-examine this social media phenomenon, eh?

Jive Software, a company I’ve mentioned numerous times on this blog, had to face an uncomfortable RIF (Reduction in Force: a euphemism for layoffs; this decade’s answer to downsizing) and let go 40 or so of its employees. I’m sure the company wanted things to go as smoothly as possible, as these things are never easy. Trouble is, one of the RIF’d employees blogged the experience and it got picked up on the mother-of-all-exposure tech blogs, TechCrunch not once, but twice kicking up his blog stats 10-fold.

The topic surrounding the sanctity of transparency in bad times bounced through our company like a hot potato. Our recruiter eventually posted this piece essentially alleging that sour grapes employees should use caution when airing their laundry for fear of future employability or any potential career repercussions.

The individual in question, Chris Kalini, along with his wife Jessa, are both what we’ve come to know as “Gen Y” employees. Chris is a web designer and now happily employed at Euro RSCG as a front-end web developer/designer. The problem with Chris is, well, he blogs his life. Everything gets published– from playing pool, to helping friends move, to ordering pizza, to cooking with Jessa.

Did anyone expect him not to blog losing his job?

Here at nGenera, we have two world-renown experts on this cohort. First is Don Tapscott, who introduced “paradigm shift” into the management lexicon and authored over a dozen best-selling business books, most recently, “Grown up Digital” which is a follow-on to his earlier work, “Growing up Digital.” Second is Tammy Erickson, McKinsey Award-winning author, and President of nGenera’s Innovation Network. Tammy blogs as a discussion leader on the Harvard Business blog and is coming out with a new book, “Plugged In: The Generation Y Guide to Thriving at Work” in November. I’ve heard both of these Gen Y gurus speak and they both will attest to how young adults of this generation live freely, openly, transparently. It’s partly what defines them as one of the most interesting generations to study. This is also the generation that will lead 21st century politics and drive innovation.

I asked Chris if all this sudden web-celebrity bothered him. His answer was just what I predicted, “I’m totally cool with it,” he said. As for the transparency possibly being an impediment in his life? He said, “I love that my kids will be able to see my blog one day. I wish I could have seen my grandfather’s blog… to have known what he was thinking and doing every day.”

So brace yourself. As the economy squeezes and the RIFs roll in, Gen Ys and all members of the digital community are going to be Facebooking, Tweeting, Friendfeeding, Plurking, MySpacing, and yes, blogging their exit with your company. Put a little thought into making it a humane and respectful departure– if for nothing else, your adoring grandkids’ sake.

A Round-up of Enterprise 2.0-related tidbits


Jive Clearspace has begun an open community where e2.0 fans, friends, and enemies (that means you Tom Davenport :-)) can have an opportunity to share war stories, successes, and get questions answered. The community site is called ClearStep. Of course, you can always share your opinions on our nGenera site, as well. Oliver Marks tipped me off to this site too by Imaginatik which appears to be powered by Ning, but there are some great wikinomics-style case studies and discussion threads there you might want to participate in.

Second, I’ve been meaning to blog about this for awhile. Nick Barker has created a one-stop shop for aggregating all current goings-on and content related to Enterprise 2.0 at his Enterprise 2.0 Portal site. The site is free and should be on everyone’s feed reader. Make sure you check it out.

And, in case you missed it, the venerable consulting institution, McKinsey & Co. published its global survey results for “Building the Web 2.0 Enterprise.” It’s also free, but you have to give them your contact info.

Finally, Niall Cook who founded one of my favorite products, Cogenz, (in his spare time) released his new book, “Enterprise 2.0: How Social Software will change the future of work.” I have not read it yet, but I’m certain it’s another must-have for your e2.0 bookshelf– IF you have a liberal expense account. It’s a little pricey at $89.95. I asked Niall about the price, he said it’s because the publisher sells mainly to an institutional and academic market. I’m hoping for a review copy, or will have to wait for the eBook or paperback version. Or maybe I can get a discount because Don Tapscott wrote the forward? (Humm… just realized we need to update Don’s profile on Wikipedia to reflect nGenera. Damn these Internets, always need to be current!). Actually, Niall may have taken a page out of the Wikinomics playbook, because it appears you can co-create with the community to add more content on each of the book’s chapters with this wiki hosted by Socialtext. He’s also blogging on the major themes of the book here.