Susan Scrupski – Page 15

The Urgency of Now

The news about Sarah Palin broke today while I was working. Where did I see the news? Twitter (of course). Seconds turned to minutes, and I found myself impatient with not knowing the inside scoop on the why behind the resignation. What was the target of my impatience? The Twitter community. Seems ridiculous, but it’s just expected these days that you’ll get to the heart of a breaking story within seconds.

To that end, it reminded me I wanted to write a post about the “unbearable heaviness of not-being” current. Way, way back around the Christmas holidays, I was flattered to be one of only three reviewers for Andrew McAfee’s book on Enterprise 2.0 by Harvard Business Press. They asked me to review the manuscript, and I accepted (for a small stipend). They gave me a couple weeks to review it, and I submitted my comments in mid-January.

At the back of mind, however, and something I probably should have included in the review and regret now that I didn’t was a lingering doubt. “This book will be obsolete before it’s published for the community of folks who track this sector.”

When Andy and I caught up at the Enterprise 2.0 conference, he told me that he too is really troubled by the delay on the publishing schedule. He had hoped the book would have been published by the conference deadline (June), but it is now pushed back until December. December? You’re kidding me.

The demand for Andy’s book is today, not six months from now. I’m wondering if, as a community, we can lobby Harvard Business Press to move the publication date up as its value is inextricably tied to its timeliness– especially in this fast-moving space. The Editorial Director in charge of the publication timeline is Jacqueline Murphy . I urge you to contact her and express your support for moving the book up in Harvard Business Press’ publishing queue. I also started a Facebook group with the same goal.

What (2006), Why (2007), now How (2009) for Enterprise 2.0

3663034859_5127cdbd16_o Yes, the baby was born in ’06, started crawling in ’07, and now is running around like a maniac with boundless energy in ’09. The Enterprise 2.0 movement is now a healthy child, growing stronger and more willful every day (just a cabinet door away from getting into trouble…) I returned from the Enterprise 2.0 conference this week rejuvenated, as I’d hoped to.

The number UNO issue on the minds of this year’s customer conference attendees was: HOW THE >>>> DO WE DO THIS??? Customers wanted to hear from other customers, not us (the so-called experts in Enterprise 2.0). The best sessions for me were definitely the unconference sessions where real practitioners could talk frankly about their challenges and share their successes.

Listening to customers during the conference, as well as culling the data that has been coming in from various surveys, I’ve decided the time is right to launch a community for “Internal 2.0 Evangelists.” As I’ve been a 2.0 Evangelist for the broader sector (and I thought my job was difficult), I realized the job of the internal evangelist is far, far more difficult. These folks toggle between fighting the good fight every day and then slipping uneasily into a sort of DMZ where they can peek out into the broader community for support and the rejuvenation they need to go on fighting another day. It’s often a thankless job with no clear roadmap for advancement, yet the majority of them do it because they believe in the principles of the 2.0 movement. I celebrate them!

So, that said, I’ve begun the 2.0 Adoption Council on LinkedIn. Once we reach a critical mass, we will be moving the Council to a more fluid socio-collaborative platform. If you are a customer of a large enterprise rolling out an enterprise 2.0 initiiative, you are invited to join the Council. Here is a LinkedIn invite I sent to some key customer contacts that explains the Council’s mission and goals:

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You can reach me on LinkedIn on my profile if we’re not already connected. Send me a note you want to join, and I’ll send you an invite. The Council is free; there are no strings attached. Andrew McAfee has joined the Council, as well as several prestigious global enterprises.

Open Letter to @dahowlett… Customers at #e20conf?

My good friend, Dennis Howlett (@dahowlett), has been a thoughtful critic of Enterprise 2.0 for many years. Most of the time I agree with his analysis (unfortunately, as he tends to suck the wind out of the hype balloon). I saw a tweet this morning from Dennis who was simply asking, “…many customers with stories at E20?” Sorry for eavesdropping on your question to @rhappe, but I felt compelled to blog my answer.

The answer from my vantage point is: this year’s customers/buyers are so plentiful, I am falling over them. In our unconference session yesterday, the customer stories were riveting. They came to find answers to their roll-out questions, not necessarily from us (the spin/guru machine), but from each other. I was rendered speechless for most of the discussion topics.

In short, the Enterprise 2.0 movement is beginning to show real life. There are real war stories replete with joys and challenges. And even though I’d probably say the “0” in Enterprise 2.0 still stands for startup profitability, I will definitely confirm: Yes, @dahowlett, there is a Santa Claus. Customers are interested and engaged in socio-collaborative technology. So much so that I’ve finally found a business model that makes sense for my own company here. (More on that later.)

This post is just a quick update. I will be posting my annual “reflections” post when I return to Austin.

p.s. I wish you were here, really! (@dahowlett and all skeptics).

And they’re off… Postcard from Enterprise 2.0 Boston

From the mood here at the Enterprise 2.0 conference, you’d never know we were in an economic recession and still lingering financial crisis. Most folks I’ve met are upbeat and optimistic about the prospects for business in the sluggish economy. Of course, the conference has not yet officially kicked off yet, but judging from the tenor of the well-attended workshops yesterday and the wall-to-wall social events that have dominated the experience here, I’d say this mood will probably continue all week.

There are some news items breaking this morning that I want to get out, although I don’t have time to go into a deep dive on them. Some interesting news out of SAP and Jive includes and OEM agreement where Jive will integrate its business intelligence software into Jive’s “social business” platform offering community analytics to Jive’s customer base. The new software will offer a means of capturing and understanding the behavoirs and content that flows through social communities in order to make intelligent decisions. The rumor, of course, all week was that SAP was buying Jive, but that appears to be unfounded. This new venture, however, marks a clear initiative by SAP to (finally) take social software seriously, and likewise, it provides a grownup capability for a social software platform like Jive to deliver some clear business benefit. I’ll be taking a look at the new happy couple later in the day in the demo area.

Secondly, Socialtext has finally announced its long-promised SocialCalc which was developed by VisiCalc’s co-creator, Dan Bricklin. Additionally, the company is offering free use of its social software platform for the first 50 users aptly called, “Socialtext Free 50.” The move to a freemium model for Socialtext follows on the heels of Socialcast‘s similar free offering for its social software. In my experience, once folks are exposed to working socially and encouraged to do so by their peers, social software grows virally. The freemium model is probably a smart move to take the edge off early adopter user resistance. I will be curious to see how this move impacts adoption for Socialtext and others experimenting with the model.

Finally, my alma mater, nGenera has made some announcements this week at the conference. The company launched four “Collaborative Enterprise Management” solutions for Enterprise Collaboration, Collaborative Selling, Customer Experience, and Talent Management. nGenera is hosting a small event tonight in the hotel (Hancock Room) at 5:30 and will feature well-known author and speaker Tammy Erickson. If you’re curious about who nGenera is and how they fit into the Enterprise 2.0 landscape, I encourage you to attend the session or talk to the nGenera folks at the show. The company is uniquely positioned in a high-end slice of the market.

Also, if you’re here at the conference, please consider attending the unconference/barcamp sessions I’ll be participating in on Wednesday afternoon with Ross Mayfield and Brian Magierski. There has been a lot of talk recently about framing the market and establishing a universal view of the semantics that surround the space. I have a slide I’d like to invite the community to perhaps validate and improve on that I will be presenting Wednesday afternoon. Barcamps are fun and interactive. The best part is if you’re bored or a session’s not interesting, you can get up and walk out at any time.

Cognizant Global Experiment in the Collaborosphere Pays Off

As many of you know, I spent the first half of my career in the IT space tracking the IT services sector. The business of large-scale systems integrators and outsourcers wasn’t always thrilling, but boy-oh-boy, did those firms rake in the big bucks. Contracts weren’t even worth mentioning if they didn’t register in the hundreds of millions. At one point in the “megadeal” market for IT outsourcing, a contract would have to be in the billions to earn that designation.

Sigh.

I often wonder how my old friends in the SI/Outsourcer space are doing, and if in fact, any are adopting 2.0 technologies or practices internally or recommending them to their large customer bases. So, it was a pleasant surprise to reconnect with an old friend, Alan Alper, who is now working for another old friend, Malcolm Frank, both now at Cognizant— a large-scale integrator/outsourcer.

It turns out Cognizant is making productive use of 2.0 technologies and practices, and has realized some identifiable business results already. The company began an initiative about two years ago called, “Cognizant 2.0.” Essentially, the Cognizant 2.0 platform is a combination knowledge management/project workflow tool that incorporates 2.0 technology to leverage the combined intelligence and skills across Cognizant’s entire 60K workforce. What’s interesting about Cognizant 2.0 is that employees use the same tools they’re used to using in the workplace: Microsoft Project, Office, SharePoint, as well as their ERP systems. The platform integrates these enterprise “native” tools into a unique view that crosses time zones and geographic boundaries to glue the company’s expertise together. Dashboards now monitor critical project tasks and provide project teams with detailed, real-time access to workflow activities, information, targets, and deliverables. Internal blogging for the company has produced some surprising results. It grew essentially organically within the company as a means of communication and sharing and now includes non-related work content such as discussing charitable causes, movies reviews, weather, photography, and affinity-based professional interests.

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Cognizant estimates the new collaborative platform improves project cycle times on average about 20%. With more than a third (37%) of the company’s application development projects running through the platform, it encompasses over 4,000 projects at what will soon span more than 600 customers. One of the greatest gains has been a 70% productivity improvement for project managers who formerly used the company’s previous project management tool. About 20% of the workforce (over 10K), including the company CEO Francisco d’Souza, are blogging internally on the platform with over 3-5 million page views a month.

Customer satisfaction numbers for Cognizant have always been high (near 90% in recent years), but the advantages of working collaboratively and socially has given Cognizant a distinctive advantage vis-a-vis its competitors in a hotly contested space. In essence, the company has moved from “labor arbitrage” to what it now refers to as “intellectual arbitrage.” The Cognizant example is an excellent one that truly demonstrates business advantage to a large enterprise. The company intends on extending the platform to include suppliers and customers in upcoming releases.

If I had to point out a deficiency for Cognizant 2.0, like its enterprise software components, it’s not sexy. It could use a trendy 2.0 UI/UX makeover to make it more appealing to users. But considering most of Cognizant’s workforce is comfortable with plain-old-vanilla enterprise software for everyday use, there is probably no urgent need to doll up the platform. Moreover, as Cognizant is a public company with nearly $3B in revenue and an $8B market cap, the company’s priorities might well be more focused on business results than design awards. I give it a thumbs up for innovation, adoption, and an impressive approach to integrating the old with the new– which is what I’d hope to see from a world-class systems integrator.

Ollie Ollie Oxen Free!* Boston is Home Base for e20 Evangelists this Month.

picture-4 Well, it’s that time of year again. The Enterprise 2.0 Conference is once again gearing up for an interesting week in Boston. All e20-loving fans and friends will be coming from all parts unknown to proselytize, share war stories, and re-energize for the year ahead.

The keynotes are exceptional this year. I’m really pleased we were able attract Matthew Fraser, co-author of one of my favorite 2.0 business books this year, “Throwing Sheep in the Boardroom: How Online Social Networking will Transform Your Life, Work, and World.” We also have favorites from last year include Evening in the Cloud, OpenEnterprise09, and one of the stars of last year’s event: the Lockheed-Martin case study duo.

I’m particularly interested in a few sessions. (In fact, I gave up all my speaking slots so I could attend other sessions!) One that I don’t want to miss is Lee Bryant’s “Transition Strategies for e20 Adoption.” Headshift is one of the really innovative boutique consultancies out there focusing nearly exclusively on introducing 2.0 to the enterprise. Another one I’m interested in is Amy Vicker’s “The Sharepoint Factor.” I helped Amy get this on the program, and I’m sure she won’t disappoint. If y’all don’t have a Sharepoint strategy, you’re going to be in for a rude awakening if you’re serious about large enterprise. I think Mr. tell-it-like-it-is, Peter Kim, is going to surprise with his “Does Social Media and Marketing Matter?” panel. That one will probably break Twitter. To be honest, there are so many great sessions this year, it’s difficult to narrow down my must-attend events. I asked Steve Wylie how the registration is going. Surprisingly, the conference is holding up very well against the economic downturn. Steve said the numbers of customers are consistent with last year’s attendance too.

Once again, I will be pitching in on Enterprise2Open. This is a barcamp-style event where everyone gets a chance to present or share their own experiences. Brian Magierski, my former colleague at nGenera will be there, along with Ross Mayfield of Socialtext. Both companies are sponsoring the barcamp and have serious street cred in discussing the challenges and opportunities with making 2.0 in-roads in large enterprises. Last year’s sessions were well-attended, and I think everyone got a lot out of the group discussions. If you have something you’d like to present, sign up at the Enterprise2Open wiki and promote your event.

I’m still waiting on details for the social calendar (parties, dinners, etc.). But, I saw the first tweetup today. About two dozen people have already signed up. You may want to sign up early for the social network associated with the conference at MyE2. This is also where you’ll access the back channel that was very useful last year.

*”Ollie Ollie Oxen Free!” is from the children’s game of hide and seek where the “it” player summons everyone back to base (essentially because they’ve given up, which is kinda how I feel this year…) 🙂