Another last-minute gift for the holidays…

Find yourself online much??? Then, you my friend may be a Web-Worker. And if you’re a Web-Worker, you need to be hip to what Web-Workers need to know from the doyenne of web working, Anne Zelenka.

If you’re not familiar with Anne’s blog or her contributions on Om Malik’s Web Worker Daily or GigaOm you’re in for a treat. Add her feeds to your reader. She’s a must-read, IMHO. Anne is an expert on many things, including terrific family meals. One of the things I love the most about Anne is she is as smart as a whip on technology, AND (notice I didn’t say but?) she mingles her family and parenting life into her professional life with ease.

Anne's book, Connect!Best news– Anne’s new book is now available on Amazon! Another great, last minute choice for gift-giving this holiday season. Further, I couldn’t resist the image capture for Amazon’s intelligent algorithms urging us to buy Anne’s “Connect!” together with David Weinberger’s, “Everything is Miscellaneous.” Another one of my favorite 2.0 books.

It’s awesome these books are rolling off the production (on)line just at the right time– people have money to spend, people to spend it on, and a little time to relax and do a little reading.

Happy Holidays!

Amazon recommends Anne+DavidW

Practical How-to’s for Enterprise 2.0 Missionaries

Wikipatterns BookThe one-two punch in Enterprise 2.0 is still blogs and wikis. It will probably be that way for a while, as so much of the large enterprise territory is still uncivilized terrain. A nice holiday gift this season for your favorite client, boss, colleague, partner, what-the-heck– give it to your mother-in-law– is Stewart Mader’s Wikipatterns which is now available in book form and available online.

I credit Stewart (Mader), the book’s author, with my magnificent enterprise 2.0 makeover from “Wiki Witch of the East” to “Gentle, Caring Collaborararian.” When I first discovered the freedom and ease of collaboration with wikis, I just could not stand the dreaded GROUP EMAIL. So, I posted a note here on the blog and a witch photo on our internal social network with a caption that reads, “Susan will come fly to your office and cast an e2.0 spell that will wipe out your hard drive if you add her to a group email list… before thinking wiki.” I think I scared everyone silly.

But, I soon discovered Stewart’s wikipatterns site. Much to my sheer humiliation and profound shame, I discovered I was a wiki bully. I have since changed my wicked ways. I can be seen, on occasion, when I can’t possibly help it, holding my hands over my ears when my colleagues relate to me grisly stories from the front about how documents and presentations are sometimes emailed to and fro to be tracked with editing changes & rev numbers & master copies and then docs are re-routed (emailed) to groups for more revisions, and so on (and on and on). It’s just too much for an Enterprise 2.0 evangelist to bear.

There is a better way. Here is an excerpt from Wikipatterns: exerpt from wikipatterns

For those of us who think this is just old hat, remember it’s not the chorus that needs preach’n to. Wikis are still a radically new phenomenon in the corporate landscape in the enterprise and can be viewed with suspicion at worst and confusion at best. Wikipatterns will go far to help educators, vendors, evangelizers, consultants, and enthusiasts spread the gospel good news on how sharing and collaborating is done in the New Age of web 2.0 Enterprise adoption.

Quick! Quick! (which is what wiki stands for in Hawaiian), order your copy today! 🙂

Enterprise Suits Up for the Ride, but Seeks a Safe Landing

This is what would happen if Santa were an Enterprise App and he tried to automagically incorporate 2.0 grooviness overnight.

Santa as Enterprise App on 2.0 house

The irony just got the better of me… I’ve been wrestling with wretched old-school health forms all afternoon that will undoubtedly be, um, input or maybe scanned into some old-school enterprise system that will carefully set up my health insurance for 2008. If it weren’t Sunday, I probably could do some digging and figure out exactly what the “business process” is that will determine my paper-input-to-digital-imprint record through the labyrinth of enterprise systems. Will an outsourced provider be involved? Probably. A mainframe? Probably. A large-scale database? Oh yeah.

Have I enjoyed this process today? No. Was I able to customize my health insurance policy and my coverage according to my particular family’s health situation? Not in a 2.0 way. Was I able to choose a health insurance company by my review of doctors online and get recommendations from other insureds about which health insurance companies actually paid claims on time and answered questions with friendly, caring concern? Well, definitely not.

While I’ve been grousing about doing this all day, clicking on web sites, downloading forms, etc., I’ve had Snitter (a Twitter stream) up and have been keeping my eye on the chatter of the day. It appears Robert Scoble dared to ask why Enterprise Apps weren’t sexy, and well, you can imagine how my Enterprise Irregularguild” reacted to that. Nick Carr even got involved. It’s only Sunday too, so we’ll see where it goes. (See Dennis Howlett, Michael Krisgsman, Anshu Sharma, Vinnie Mirchandani.) Me? I agree with all of them, oddly enough. On the one hand, I’m having a miserable experience, and I agree with Nick Carr, and I really wish the health insurance company had more consumer-y features. New York Times Design Director Khoi Vinh expressed nearly the exact same sentiment with this post earlier this fall. I agreed with him then too.

On the other hand, for those of us who are working hard to try and transform, enlighten/educate enterprises on how they need to introduce some of this radical change to leverage innovation and wealth creation, we know what we’re up against. Enterprise applications are carefully managed fleets comprised of many battleships that simply cannot turn on a dime. Nor, would you want them to.

Should my son be rushed to the hospital in 2008 because he didn’t quite land that skating trick he’s been practicing in the street, I want to make sure all systems are go and the woman at the reception desk doesn’t get a message from my insurance company like this: 2.0 error

And now a word from our sponsor…

I’ve been sitting on some pretty big news for about a month now. This is extremely difficult for someone who is online and interacting nearly every second of every day with various folks in and around the community. The news was so top secret, I couldn’t even share it with people in my own company. Very strange in this era of openness and, ironically, mass collaboration and sharing.

The headline news today is BSG Alliance is mashing up with Don Tapscott’s New Paradigm think tank. It’s a pretty powerful combination. Tapscott, as you should know, has been pretty spot on predicting how the digital landscape will unfold. Wikinomics, the book co-authored by Tapscott and Anthony Williams, has been climbing the business book charts since 2006. Amazon.com is listing it in its top ten for 2007 (from which you can vote for the best). It was fourth when I voted last night. More importantly, the concepts in Wikinomics are opening minds all over the globe to the possibilities of massive collaboration and innovation.

This afternoon, we will be hosting a live announcement event in NYC at the Marriot Marquis. We will be webcasting live from the Marriott if you would like to join the conversation with a few of our customers. The discussion will center on the driving themes of innovation, opportunity, wealth creation, and risk in the next generation web era. This link will take you to the webcast.

I will be in Austin tomorrow, also participating via webcast. We are sponsoring the local Jelly Austin, which is a coworking event. If you’re in Austin, please come down and celebrate with us. Genuine Joe’s coffee house.

So, the journey continues. With even more interesting possibilities. Stay tuned.

The Remix on Generation Wired

It occurred to me that I was introduced to Facebook by Euan Semple in April of this year. By June, I had about 60 Facebook friends, and I have been progressively adding them since then. When I do a cursory review of my friends’ demographics, it surely does not skew GenX/Y/Z/New Millennial, and if I had to guess the median age of my social graph? Well, I’m thinking it could be over 40, definitely over 35. And, no, this is not another marketing post about affluent buyers and purchasing power and how I might be influenced to buy a specific brand of camera lens because one of my friends recommended it (although, I still argue there is a powerful case to be made here.) In addition to Facebook, I’m also starting to get connected up on Plaxo, more people are finding me every day on LinkedIn, and I make heavy use of the Ning social network at work. Same universe though, predominantly– seasoned professionals with over 20 years in the tech business.

What I’m getting to is recognizing the profound crowd wisdom density in my social graph. For those of us “of a certain age” who are getting this, it’s like striking and mining intellectual gold. I check the Facebook stats every so often and the fact that “more than half of Facebook users are outside of college” and that “the fastest growing demographic is 25 years or older” reinforces my own observations and experience. About a month ago there was a somewhat ugly conversation on Paul Dyer’s social media blog about whether anyone in my age group was qualified to consult, teach, or otherwise claim expertise in the social media arena. (The accused held their own in the comments; see for yourself.) Yet Dyer’s POV nothwithstanding, what’s more important is what those who do not participate in social networks are missing. These powerful social networking tools make knowledge and people more accessible. That sounds overly simplistic, but you have to put it to the test to experience the results.

Ed Yourdon and Susan ScrupskiPersonal Case: On Nov. 7, via Twitter, I noticed that Ed Yourdon was speaking in Austin. I asked him if he would have breakfast with me here. He agreed. Now, I could have done this via email and via a web page or newsletter, but Twitter has a way of making something that could be formal, quite informal and casual. It breaks down barriers. Ed Yourdon, for any Gen X/Y/Z/Millennials who may be reading, is an icon in the world of software design and analysis. My short breakfast was delightful, and I’ve since added him to my broader social network on Facebook, Dopplr, etc. The “network effects” of adding Ed’s knowledge and experience to my social graph has immeasurably added gains to the IQ (insight quotient) of my social graph. And now, Ed’s wisdom is within reach of all my friends. This is where weak ties theory really can begin to return tremendous benefits.

Ed is currently inviting collaboration on a massive slide deck that captures everything that has been published on web 2.0. This deck is available for sharing on SlideShare, as well as editing on google docs.


Incidentally, Ed posted a note last week on the failure of his middle-aged friends to adapt to this new way of connecting, learning, and growing. Here is an excerpt:

And so it is today with social networks. It doesn’t matter which ones you belong to; the point is that, to increasing degree over the next few years, if you adamantly and noisily refuse to participate in any of them, an entire generation of people who do use these networks will conclude: you’re irrelevant. They won’t bother trying to convince you or persuade you; they won’t object, protest, march, or complain loudly. They’ll simply ignore you. It’s okay with them — and if it’s okay with you, then everyone is happy. But if you wonder why fewer and fewer people are paying attention to you, there’s a reason …I find myself slowly building a new network of friends, colleagues, and acquaintances … and slowly leaving behind a much larger network of friends, colleagues, and acquaintances I’ve built up over the past 40 years of my adult life. It’s not that I dislike any of my old friends and colleagues … but it’s almost as if they’ve consciously chosen not to have an email address, not to have a cell phone, and not to have a fax number… There’s a younger generation that’s learning how to communicate, collaborate, share ideas, and keep track of each other’s travel plans, and day-to-day activities through a variety of new networks. As for the increasingly irrelevant set of old friends: good luck, have a nice life, and send me an annual Christmas letter to let me know if you’re still alive …

D-Day for the Enterprise

D-Day When I find myself talking about this market, I find I resort a lot to metaphors. My latest was a grand sweeping epic tale about how those of us who have been on the front lines of enterprise 2.0 evangelism are too few to make a big difference and that what we need are armies of foot soldiers to “take the beach” of the enterprise mainland to start liberating the masses.

Of course, we’re really not talking about bloody coups and revolutions that require heavy artillery, but we could stand to fill out the ranks with more legions of believers. The best way I know how to do that is not with guns, but with enlightenment and education. It’s the old intellectual argument of “books, not guns” to overthrow the fascist regime, I guess. (Speaking of fascist regimes, Tom Davenport is at it again with his denouncement of all things enterprise 2.0.)

In the spirit of allied invasion then, regular ITSinsiders know what a sycophantic fanboy (oops, fangirl) I am of Dion Hinchcliffe and the work he has been publishing on Enterprise 2.0. Even before I joined BSG Alliance; Dion, Kate Allen (Dion’s COO), and I had been having a series of discussions about working together on research and various writing projects. After I joined BSG, I continued my pursuit to work with Dion in a meaningful capacity. I’m happy to report we have finally signed a deal. BSG Alliance announced today we will partner with Hinchcliffe & Co. to teach fundamentals of web 2.0 to the enterprise. This is an excellent alliance for us and will lead to synergistic benefits for all our combined members and clients. I’m particularly pleased it all came together at this juncture.

Although we both have our individual goals of consulting, educating, and raising awareness regarding the benefits of enterprise 2.0 for large organizations, the opportunity exists for all of us to “mash-up” our competencies and address the growing market interest together. Collaboration is the name of the game, and the more who participate in the market in these early stages, the better it is for all of us.

Similarly, I had a wonderful long talk yesterday with Steve Wylie who is starting to think about next year’s Enterprise 2.0 Conference in Boston. Steve and I will be collaborating on this conference, similarly to how I help Ismael with the Office 2.0 conference even though, of course, BSG Alliance runs a fairly aggressive and successful conference program. It’s all good. Stay tuned for more news to come in the next few weeks.