Irregulars – Page 5

Allen & Overy: An about Face on Facebook

I picked up this story up from Scott Gavin’s blog (who sources Tim Duckett), “Staff complaints force red-faced A&O into Facebook U-turn” about the London office of Allen & Overy (A&O) that first banned Facebook, then re-instated it.

Scott writes:

Before your company blocks a site such as Facebook why not consider the following:

Is the site being used because of a lack of social software/enterprise 2.0 implementations behind the firewall? Put simply, what are the alternatives for the employees? If it’s none, then consider finding someone who can talk to you about implementing enterprise 2.0

See what Andrew McAffee has to say about the enterprise potential of Facebook and alike.

Consider issuing guidelines for usage instead of a ban. Be up front with people about why it might be a bad thing to do certain stuff.

Think about the young, net savvy internet generation your company is probably looking to attract. Will banning sites such as Facebook without offering any viable alternatives attract them to your company? Or keep them at your company?

This isn’t a rant at IT departments, as they are trying to come to terms with the boom in web2.0 applications and social networking as much as anyone. Instead I just wanted to point out that it’s not always a bad thing to do a bit of social networking on company time. The real answer is to learn from what’s going on and build on the desire to connect, collaborate and innovate. Not sweep it away with a block on firewall port XYZ……..

In the past few weeks, I’ve become a Facebook fan myself. It’s very true that the blurring of the social and professional is blurring with the ease of use of social media tools, but in the case of A&O, the IT department had a practical reason why they wanted to shut it down– downloading videos was degrading the performance of the network. Sure you could say– oh, that’s B.S. They’re control freaks! But, hey, it sounds pretty reasonable, doesn’t it? I’ve been feeding a number of IT blogs lately that are talking about enterprise 2.0 and I’m hearing a lot more of these type of practical concerns vs. the command and control/sovereignity type issues.

Similarly, Bill Ives wrote a blog post I commented on over at the Fast Forward blog. I wrote there:

Hi Bill. Over the past week or so, I’ve seen a lot more IT bloggers talking about e2.0. This is encouraging to me. It’s going to take a “village” to enable enterprise 2.0 to take root in large corporations. I’m starting to believe that without the endorsement, cooperation, and/or tacit permission of the technology overseers within large companies, collaboration platforms and nextgen tools will be limited to yield their full potential.

I expect Tom Davenport and Andy McAfee will be touching on a lot of this in the live debate which is now scheduled for June 18, 10am at the Boston Westin Waterfront (Enterprise 2.0 conference). We are going to tape it for future videopodcast playback, but we are also attempting to livestream it as well. A big THANK YOU to Brian Solis who is helping out with this. Details and updates are on the BSGAlliance blog.

Andy (I hope I can quote him here in fun) says he’s, “looking forward to… publicly humiliating that Davenport unbeliever.” Remember, Andy, everything you say to a reporter is on-the-record 😉 I’m just waiting for Davenport’s retort!!

A good time will be had by all. Hope you can make it in person. The room only holds 45 seats– it’s first-come-first-served. And free bagels, donuts and coffee. (Now who can I get to sponsor that?)

ThinkFiftyBucks would have worked for me…

thinkfree logo Earlier in the year, ThinkFree offered bloggers a free version of its portable office software. I passed on that offer, but when it came around again last week, I said I’d give it a go. I remembered that Ismael Ghalimi has been a big fan of ThinkFree for a while now and thought I recalled the offer for the free software had something to do with Ismael’s valiant crusade to free us all of our hard drives. For him and for Brian Solis (handles PR for ThinkFree), who wrote a blog post today that was just poetry to my blogger reading eyes, I decided I better start really experimenting with ThinkFree and then let you all know what I think of it.

First of all, ThinkFree basically has cloned Microsoft Office, Excel, and PowerPoint and is offering these common office applications essentially free if you use the online version, or for about $50 if you use the portable version, which I was sent from the PR firm. I believe there is a server and desktop version, as well. ThinkFree’s bizarro version of Microsoft’s products are Write, Calc, and Show. I launched all three applications, and it was uncanny how similar they are. BUT– at a fraction of the cost– if not for free. What’s not to love??? As I trolled around the web, I found more advantages of ThinkFree over Microsoft, such as their variety of choice in viewers, plug-ins, APIs, widgets, and even the ability to download the apps to your ipod. Wow. Very cool.

Now granted. I don’t pass myself off as a product reviewer for a moment. But as a mere mortal user who writes documents, uses spreadsheets casually, and creates simple powerpoint presentations, ThinkFree can satisfy all my basic needs and more. Why would I want to enslave myself to Microsoft Office for these simple apps? I actually bristle when Office makes me do something annoying these days, like I saw in this post on Outlook archiving while trolling the web.

Is ThinkFree the web 2.0 killer app for the Enterprise? Probably not, unfortunately. In an interview with ThinkFree’s Jonathan Crow, Director of Marketing on the Under the Radar Blog, Crow is asked about his target customer:

Who IS your target customer? Who is NOT your target customer?
Of our over 250,000 ThinkFree Online users we estimate that roughly 35% are SMB users, 30% are educational users, 15% are individuals within Enterprise organizations, and the remaining 20% are consumers.

What we’ve been seeing in large enterprises, is painfully slow adoption to web 2.0 alternatives, but as products like ThinkFree are mind-numbingly easy to use, familiar, and either free or so cheap it’s not worth expensing, we may start seeing user-revolt-creep start infiltrating the walled gardens of enterprise command central. I guess it’s just a matter of time. The best imagery I heard recently along these lines was Euan Semple‘s description of unleashing “a thousand Trojan mice” into the enterprise and seeing what happens. ThinkFree is a killer mouse that could roar.

I’m a convert. Give it a try. I’d be very surprised if you’re not as amazed as I am at how perfectly the ThinkFree team has replicated the Microsoft user experience with none of the Microsoft baggage.

The CEO Whisperers

During the 90s, when I was tracking the IT services market, there was a continuous blurring of roles and activity between Management Consulting firms, Strategy firms, and good ole’ IT services firms. IBM had IBM Consulting, CSC had CSC Index, EDS bought A.T. Kearney— throw in a few strong boutiques, and they all competed against McKinsey, Booz Allen and Bain. It got really wild during the dotcom run-up toward the late 90s, as web 1.0 approached because a lot of these guys left the security of these large firms to run start-ups. Looking back, there was one reason these guys made good candidates to run web startups– they spoke the CEO’s language. They could persuade and convince a board room to make a “bet your business” proposition. Now luckily, not a lot of F500 CEOs made decisions they couldn’t undo based on dotcom disasters, and most of the well-healed consultants went back to their high billable rate profession after the bubble had burst.

I’m writing about this today because I’ve participated recently in two events on adoption on Enterprise 2.0. One was a live event in NY which drew mostly a financial services audience and one was a webinar with approximately 50 callers participating.

Today, I’m writing from my room at the Ritz-Carlton hotel in Naples, Florida (pictured left) where I’m about to attend a few social events with CEOs who are looking for answers about this new wave of Internet disruption or opportunity– as the case may be. I promised not to flack here about BSG, but we did make a terrific acquisition this week which gives us the privilege of bringing this story to the executive suite of some of the most well known brands in the world. You can read about goings on at BSG on a blog I’ve started here. I have to admit, frankly, the chance to evangelize on the next generation web to customers like American Airlines, British Telecom, Deutsche Bank, DaimlerChrysler, DuPont, ING Bank, Johnson & Johnson, Marriott, Merck, Pfizer, Rolls Royce, Royal Bank, and Shell gives me goosebumps– even in the hot Florida sun.

Even though we speak a lot in the blogosphere about the user-generated, collaborative, self-service benefits of social media and enterprise 2.0 technologies– the radical, cultural, enterprise-wide transformation we’re looking for is going to have to come from the top of what are still hierarchical organizations. And for that discussion to begin, the best tool we have today, may be the same tool that has worked for decades– the golf ball.

THIS changes everything— Now it gets interesting.

5/18 OKAY. Just got a WSJ alert that Microsoft is buying aQuantive which owns Avenue A|Razorfish. More on this later.

5/20 Update:

I was going to write a new post, but I didn’t want the headline I feel I must attribute to this acquisition to show up on feeds… which is this:

It’s the People, Stupid. (!)

I haven’t studied the coverage, blogs or commentary on this, but I’m giving you my off the cuff reaction to this acquisition and why I was so excited about it when I first saw it. It’s not how much Microsoft paid for Aquantive, the fact that now Microsoft will get into the advertising game, a revenue play, a beat Google strategy, a grease the skids for Yahoo strategy– none of that analysis is meaningful to me from my perspective. Microsoft IS enterprise 1.0; it still is the evil empire, I suppose. (Just humor me here, please? Here I go mashing up Star Wars with Trekkie zealotry, but like I’ve said before, we’re trying to save the galaxy for geeks of all nations, eh?) To introduce Aquantive to the Microsoft family which owns the #1 worldwide interactive agency in the world– whose median age worker is probably 27? Just a guess, but I’ll confirm… is real progress. With this acquisition comes fresh thinking– new ways of applying web technology to consumers and business. Doesn’t anybody even remember Andrew McAfee’s “Now THAT’s what I’m Talking About!” ?

Shake. Rattle. And Roll.

The evangelist in me sees a potential cometojesus awakening at Microsoft through the eyes of these nextgeners… yet, the old analyst in me fears my friends at AA|RF will sit in endless meetings much like canaries in a coal mine. But, I’m a glass is half full person– I gotta believe. Time. It’s on our side.

Big Animal Pictures

Back in the stone ages, I had the good fortune to work on Madison Avenue before the digital age had arrived. One campaign I was working on was IBM’s launch of its long-awaited mid-range series, the AS400. We grappled with the positioning of the product and did focus group testing across the country. When it was time to launch the product, the creative team pitched using the team from M*A*S*H, including Alan Alda to promote basic positioning of the product which was simple: the AS400 will help your small business grow. Why am I risking humiliation revealing my age by telling you this? The account team was headed by a guy that often used the turn of phrase, “big animal pictures” to describe how we had to have a very simple visual impression to tell our story. I can’t reveal to you what IBM spent on their launch of the AS400 with our Madison Avenue agency, but even after 20 years– it’s a lot. Similarly, during web 1.0, we saw hundreds of millions dollars spent on advertising to create awareness, induce trial for Internet companies. Add to that the giddy Wall Street headlines and until it all went south, there was a baseline understanding of what it was all about and what the benefits of doing business on the Internet were.

We are lacking Big Animal Pictures to bring the message home for Enterprise 2.0 today. In web 2.0– we have the blogosphere and maybe YouTube. The problem with the blogosphere is, well, we get it. The budgets and the markets aren’t the same as they were in 1.0 and in the enterprise space, until the large enterprise vendors get serious about enterprise 2.0, we’re not going to see widespread education and awareness building for the masses. In the meantime, we will get to appreciate the terrific work done by what I’m starting to dub “Pirates of the Collaborian” like this guy, Scott Gavin, with his truly awesome “Big Animal Picture” slide show: Meet Charlie. (Please send Charlie to everyone you know in the hopes it will be picked up on a major media outlet.)

It is interesting, however, because just as enterprise 2.0 must grow virally throughout the enterprise as an emergent, collaborative alternative, it is following the same pattern of adoption in the broader context. Exposure and education is still the gateway.

Enterprise 2.0: what’s in and what’s out?

I found myself surprised that Euan Semple is a Facebook user. I asked him about it, and he says it’s not just for kids, “There are loads of my friends in Facebook and it is good at helping us be social.” he replied. And like a select few of the bloggers I follow, I have not succumbed to the Twitter addiction, but find myself a little jealous that Stowe Boyd is now a friend of John Edwards and Barack Obama if only for a few random minutes at a time.

Social media knocked me over again last week reading the reports from my fellow Enterprise Irregulars who were blogging at Sapphire– SAP’s flagship conference for its friends and fans. This screen shot of SAP’s Harmony, an internal MySpace/Linked-in of sorts, got forwarded immediately to our head of HR. We’ve been using Ning for our internal communications– which we are really having a lot of fun with, but seeing this, I realized how much more fun we could have if we customized Ning for our company– and then for our customers.

Harmony screen courtesy Craig Cmehil

What really caught my eye last week was Stephen Danelutti’s initial attempt at drawing up a framework for enterprise 2.0. I comb the web daily for enterprise 2.0 posts and news, and I don’t think I’ve ever seen anyone take a stab at defining what is including specifically in the definition. For instance, we probably all agree that McAfee’s SLATES is included (Search, Links, Authoring, Tags, Extentions, and Signals). This would include all blog, wiki, and search technology. McAfee talks a lot about predictive markets too, though. I would add mash-ups, most SaaS apps, and anything AJAX-built, no? I don’t have Dion Hinchcliffe’s gift for drawing diagrams, but I’d love to hear some input on this.